MetLife Case Study

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Challenge

MetLife continues to invest in its communication infrastructure to facilitate a high level of employee and client interaction.  Video conferencing is essential part of this strategy.  MetLife’s goal was to increase employee communications and training.  In addition MetLife wanted to be able to interact with its clients remotely if needed. Reducing travel expenses was also an objective.

MetLife mostly used local, independent contractors for office installations, each with their own design and approach.  Inconsistent delivery in each office led to increased costs through additional support, training, down time and troubleshooting. MetLife’s objective was to establish consistent and reliable video conferencing and audio visual solutions in their client, conference, and training rooms. MetLife sought a systems design that could be effectively used by staff with minimal setup and training.

Solution

Buzzfire was approached to assist on the completion and repair of several installations already in process. Buzzfire stepped in and established a series of protocols and best practices to rapidly design and install systems consistently nationwide.   Solutions templates were developed to create efficiencies while providing enough flexibility to be customized for individual office environments and requirements.  Buzzfire collaborated with MetLife’s telecommunications, equipment, and furniture suppliers to expedite deployment of the video conferencing and audio visual systems and effectively reduced overall costs.

Results

  • Rapid deployment of audio video and video conferencing solutions on a national level for 75+ offices
  • Lower costs through best practices and designs, consistent installations and centralized support
  • Increased employee productivity and operational efficiency through standardized solutions that avoided multiple system training

Based on the success of this project, Buzzfire continues to work with MetLife as a strategic partner and is now an approved vendor.